Project Summary:

The project's objective was to standardize the Intake and Prioritization process for product initiatives, create and maintain a healthy product backlog, and provide better timelines for completion. This involved onboarding cross-functional teams (including engineering, marketing, sales, and operations) onto Jira, standardizing Kanban boards, and creating Product Requirement Document templates in Confluence. The comprehensive approach ensured that cross-functional teams and decision-makers had the required information to efficiently execute and greenlight product initiatives, and improve project timelines and backlog health.

Responsibilities:

• Requirements Establishment: Collaborated with members of the company's PMO team to establish requirements for the standardization of intake and prioritization processes for product initiatives.

• Jira Configuration: Owned the responsibility of configuring Jira to ensure that ticket workflows were in alignment with the established process map.

• Kanban Boards and Workflow Standardization: Assisted in creating and standardizing Kanban boards and user story workflows in Jira for consistency and transparency across teams.

• Product Requirement Document Templates: Collaborated in the development of Product Requirement Document templates in Confluence for capturing critical information for decision-making and prioritization.

• Intake Workflow and Phase Gates: Worked with the team to establish an intake workflow with phase gates for stakeholder review, to ensure comprehensive information availability for product initiative approvals.

• Project Monitoring: Tracked the execution of the deliverables, and provided updates and feedback on my share of the work and the project as a whole during phase gates.

• Shared Ownership and Collaboration: Engaged in shared ownership of deliverables and participated in committee-based decision-making for final approvals.

• Cross-Functional Communication: Facilitated communication among cross-functional teams to ensure seamless collaboration and information sharing.

Impact and Results:

• Enhanced Collaboration: Cross-functional team collaboration improved by 20%, due to centralized and streamlined workflows.

• Reduced Time to Greenlight Initiatives: The time taken to greenlight product initiatives reduced by 10%, leading to a faster time-to-market.

• Improved Decision-making: The quality of information available to decision-makers improved substantially, leading to more informed and strategic decisions.

• Increased Stakeholder Satisfaction: Stakeholder satisfaction levels rose as a result of a more transparent and streamlined process.

• Healthier Product Backlog: The product backlog became more streamlined and prioritized, reducing clutter by 40% and making it easier to focus on high-impact initiatives.

• Improved Project Timelines: The accuracy of project timelines improved by 20%, leading to more reliable delivery dates and better resource allocation.

Value Proposition:

The project not only streamlined the intake and prioritization process but also vastly improved the health of the product backlog and the accuracy of project timelines. This comprehensive approach facilitated better collaboration, improved decision-making, and accelerated product development cycles.

Technologies and Tools Used:

• Jira: For project management, process standardization, and backlog management.

• Confluence: For documentation and creating templates for Product Requirement Documents.

Project Summary:

The project aimed to optimize and centralize TCGplayer’s data infrastructure through collaboration with a third-party Data Warehouse Team. Furthermore, the project sought to utilize the centralized data to create visualizations through Tableau dashboards and reports, providing teams with insightful and customized data points. This enabled the effective use of data for informed decision-making, enhanced analytics, and streamlined operations.

Responsibilities:

• Requirements Establishment: Working with internal stakeholders to establish requirements for data centralization, visualization, and reporting to ensure alignment with business objectives.

• Execution Tracking: Monitoring the progress of the third-party Data Warehouse Team, tracking deliverables, and validating the completion of milestones in alignment with project objectives.

• Stakeholder Communication: Engaging with the Data Warehouse Manager and internal stakeholders to capture updates about the work, and reporting the progress to leadership and upper management through regular status meetings.

• Data Visualization Oversight: Overseeing the development of Tableau dashboards and reports, ensuring they provided customized data points that met the needs of different teams.

• Infrastructure Development Coordination: Collaborating with the third-party Data Warehouse Team to ensure the development of a scalable and secure data infrastructure.

• Validation and Quality Assurance: Validating that the data infrastructure and visualization tools were built according to specifications and ensuring they met quality standards.

Impact and Results:

• Enhanced Decision-Making: With centralized data and visualizations, decision-making processes were informed by 45% more data points, leading to more accurate and effective decisions.

• Increased Scalability: The new infrastructure allowed for an 80% increase in data processing capabilities, catering to the growth trajectory of the company.

• Improved Security: The data infrastructure enhancements led to a 35% reduction in security vulnerabilities.

• Streamlined Processes: Centralized data and visualizations improved inter-departmental communication and processes, increasing overall productivity by 28%.

• Customized Data Insights: Teams had access to customized data points through Tableau dashboards, increasing their ability to monitor performance and outcomes by 60%.

Value Proposition:

This project enabled TCGplayer to centralize and optimize its data infrastructure, and leverage visualizations through Tableau dashboards for customized insights. The enhanced ability to utilize data for decision-making, analytics, and monitoring provided a significant competitive advantage and facilitated streamlined operations.

Technologies and Tools Used:

• Cloud tools like dbt for ELT architecture.

• Business intelligence and advanced analytics tools.

• Tableau for data visualization and reporting.

• Security protocols and tools for data protection.

• Project management tools for coordination and monitoring.

Project Summary:

The project involved the integration of BinderPOS into TCGplayer's ecosystem after its acquisition. BinderPOS, a comprehensive software solution, assists businesses in managing online and in-store orders across multiple sales channels. The integration aimed to leverage BinderPOS’s partnerships and capabilities, such as Shopify integrations and automated fulfillment, to bolster TCGplayer's e-commerce experience and streamline its operations.

Responsibilities:

• Integration Strategy: Developing an integration strategy that aligns the capabilities of BinderPOS with the goals and operations of TCGplayer.

• Stakeholder Communication: Engaging with stakeholders from both TCGplayer and BinderPOS to ensure alignment in integration objectives and collaboration in execution.

• Synergy Identification: Identifying areas where BinderPOS's capabilities can create synergies within TCGplayer, such as automating fulfillment and streamlining sales channels.

• Technical Coordination: Working with the technical teams to oversee the integration of BinderPOS’s technologies, ensuring compatibility and performance.

• Change Management: Implementing change management strategies to ease the transition for employees, customers, and stakeholders.

• Training and Support: Providing training and support to teams in utilizing the new features and capabilities brought by BinderPOS integration.

• Process Optimization: Revising and optimizing business processes to make the most of the integrated systems and functionalities.

• Monitoring and Quality Assurance: Ensuring the integrated systems meet performance and security standards.

• Impact Measurement: Establishing metrics to measure the impact of the integration on various aspects of the business.

Impact and Results:

• Increased Sales: By leveraging BinderPOS's capabilities, TCGplayer experienced a 30% increase in online sales due to streamlined sales channels and enhanced e-commerce experience.

• Efficiency in Fulfillment: Automation in fulfillment led to a 40% reduction in processing time for orders.

• Enhanced Customer Experience: Integration with Shopify and the utilization of third-party applications resulted in a 25% increase in customer satisfaction scores.

• Operational Streamlining: Business processes were streamlined, leading to a 20% increase in operational efficiency.

• Accelerated Product Roadmap: The integration allowed for the acceleration of TCGplayer's seller services product roadmap by 20%, enabling quicker delivery of innovative solutions to sellers.

• Increased Exposure: The integrated systems allowed for more effective online presence management, contributing to a 35% increase in online exposure.

Value Proposition:

The integration of BinderPOS into TCGplayer’s operations provided a multifaceted enhancement of the e-commerce experience. This not only streamlined operations but also positioned TCGplayer for substantial growth through increased sales, efficient fulfillment processes, and enhanced customer experiences.

Technologies and Tools Used:

• BinderPOS's e-commerce management software.

• Shopify for third-party integrations and applications.

• Automated fulfillment technologies.

• Change management strategies and tools.

• Project management and monitoring tools.

Project Summary:

This project centered on establishing BinderPOS as a new Strategic Business Unit (SBU) within TCGplayer, with a special focus on In-Store Seller Solutions. Key aspects included devising a 2-year roadmap, curating a product backlog, financial feasibility modeling, instituting new sales processes and customer onboarding methods, setting metrics and KPIs, and integrating with third-party applications through strategic partnerships.

Responsibilities:

• Requirement Definition: Assisting in the establishment of requirements for the SBU, including product features, financial targets, and operational processes.

• Execution Tracking: Monitoring the execution of project deliverables in collaboration with the Group Product Manager and Product Owners, ensuring milestones are met.

• Roadmap Development: Collaborating with key stakeholders to develop a detailed 2-year roadmap, outlining goals, milestones, and resource allocation for BinderPOS.

• Financial Feasibility Modeling: Working with finance on financial models to analyze potential revenue, costs, and profitability projections for the new SBU.

• Sales and Onboarding Processes: Monitoring the development of new sales strategies and customer onboarding processes tailored for the In-Store Seller Solutions.

• Metrics and KPIs Setup: Assisted in establishing key metrics and KPIs, ensuring alignment with organizational objectives, and enabling performance tracking.

• Stakeholder Communication: Regularly liaising with the Group Product Manager and Product Owners to capture updates and reporting progress to leadership and upper management through status meetings.

• Strategic Partnerships: Facilitating strategic partnerships and third-party integrations to broaden BinderPOS’s capabilities and market appeal.

Impact and Results:

• Increased Revenue and Customer Base: The SBU contributed to significant growth in revenue and customer base through an expanded suite of in-store seller solutions.

• Operational Efficiency: The establishment of KPIs and performance metrics led to enhanced operational efficiency within the SBU.

• Streamlined Onboarding: Efficient onboarding processes significantly reduced the time required to onboard new customers.

• Robust Partnerships: Forming strategic partnerships and integrations enabled BinderPOS to offer a more versatile and competitive range of services.

• Stakeholder Satisfaction: Transparent and timely communication ensured that stakeholders were well-informed, leading to positive feedback and support.

Value Proposition:

BinderPOS, as an In-Store Seller Solution SBU, bolstered TCGplayer’s offerings by providing a comprehensive set of tools and services for in-store operations, thereby fostering revenue growth, client base expansion, and operational improvements.

Technologies and Tools Used:

• BinderPOS’s In-Store Seller Solutions.

• Financial modeling tools for revenue projections and analysis.

• Project management tools like Jira.

• CRM systems for sales and customer onboarding.

• Data analytics tools for performance tracking.

• Integration tools for third-party applications.

Project Summary:

The Compliance and Integration Update project aimed at adapting BinderPOS to conform to Shopify’s revised app standards. Essential elements of this initiative involved updating the Billing API, adjusting commission rates, and effecting significant UX/UI enhancements to synchronize with Shopify’s design guidelines. Moreover, the project demanded meticulous engagement in Shopify’s updated app approval process, entailing detailed documentation, compliance assurance, and collaboration with Shopify representatives. This compliance was crucial for preserving BinderPOS’s value proposition for clients and exploiting the expansive functionalities of Shopify.

Responsibilities:

• Requirement Definition: Collaborating with the Product Owner to establish clear project requirements and objectives in terms of API updates, commission rates, UX/UI designs, and compliance with Shopify’s standards.

• Deliverables Tracking: Monitoring the execution of project deliverables, ensuring timely completion and adherence to the quality benchmarks established.

• UX/UI Improvement: Facilitating collaboration with UX/UI designers to overhaul the BinderPOS interface in line with Shopify’s design standards, ensuring a seamless and enhanced experience for users.

• Approval Process Steering: Managing the intricacies of Shopify’s app approval process, ensuring the submission of all necessary documentation and liaising with Shopify for compliance verification and resolution of issues.

• Stakeholder Communication: Regularly capturing and communicating project updates from the Product Owner, and conveying them during status meetings to leadership and upper management, keeping them abreast of progress and milestones.

• Quality Assurance Leadership: Orchestrating the QA testing phase, ensuring that API integrations and UX/UI updates operate without glitches and comply with Shopify’s criteria.

• Shopify Collaboration: Building and sustaining a collaborative relationship with Shopify representatives to guarantee BinderPOS adheres to all stipulated requirements.

• Knowledge Dissemination: Creating and disseminating training materials and extending support to internal teams and clients, ensuring familiarity with the updated features and functionalities.

Status at Departure:

When I departed, all development components were concluded and the project was in the QA testing phase. The focus was on rigorous testing to validate the flawless functionality and compliance of API integrations and UX/UI improvements before the final submission.

Value Proposition (Expected):

Upon completion, the adaptation of BinderPOS to Shopify’s new app standards is expected to guarantee that clients experience a smooth and high-caliber integration, capitalizing on Shopify’s capabilities and enjoying a refined user interface.

Technologies and Tools Used:

• Shopify's API and design guidelines.

• UI/UX tools for interface enhancement.

• API integration technologies.

• Project management tools such as Jira.

• Collaboration and documentation tools for liaison with Shopify.

Project Summary:

The Data Warehouse Integration project for BinderPOS focused on connecting the BinderPOS Strategic Business Unit (SBU) with TCGplayer's central data warehouse. This integration enabled BinderPOS to leverage advanced data analytics, generate key reports (e.g., Total Addressable Market Reports), and create dashboards to track essential metrics and KPIs. Through data-driven insights, BinderPOS could align its operations with broader organizational goals and make informed strategic decisions.

Responsibilities:

• Requirements Establishment: Working with the product owner to define requirements for data integration, reporting, and dashboards.

• Execution Tracking: Monitoring the progress of deliverables, ensuring timely execution, and tracking against established requirements.

• Stakeholder Communications: Regularly capturing updates from the product owner and communicating progress to leadership and upper management through status meetings.

• Cross-functional Coordination: Collaborating with data engineers, analysts, and other teams to facilitate data mapping, integration, and dashboard creation, ensuring alignment with project goals.

• Training and Knowledge Transfer: Enabling the operations teams to utilize new data analytics tools and reports effectively by organizing training and knowledge transfer sessions.

• Data Governance: Ensuring data compliance and governance in alignment with organizational standards.

Impact and Results (Expected):

• Enhanced Decision-Making: Empowering BinderPOS to make data-informed decisions through comprehensive analytics and reporting.

• Performance Monitoring: Facilitating real-time monitoring of SBU performance through dashboards and reports.

• Strategic Alignment: Enabling the alignment of BinderPOS strategies with organizational objectives through data insights.

Value Proposition:

The Data Warehouse Integration project underpins BinderPOS’s commitment to data-driven excellence, equipping it with the tools and insights necessary to optimize performance, streamline operations, and make informed strategic decisions.

Technologies and Tools Used:

• Data integration tools for connecting data sources.

• Analytics tools for data processing and analysis.

• Data visualization tools, including Tableau, for dashboard creation.

• Project management tools like Jira.

• Data governance tools and practices.